Terms and Conditions for Man And Van Beddington
These Terms and Conditions set out the basis on which Man And Van Beddington provides moving, collection, delivery, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. These conditions are intended to be clear, fair, and practical, while reflecting standard UK consumer and transport requirements. They apply to all domestic and commercial bookings unless a separate written agreement states otherwise.
In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the name Man and Van Beddington. References to “you” and “your” mean the person, business, or organisation making the booking or receiving the service. The service may include man and van removals, single-item transport, furniture collection, general deliveries, light removals, and lawful waste removal where agreed in advance. Any additional terms agreed in writing will apply only if they do not conflict with these conditions.
These terms are designed to support transparent service delivery. They cover the booking process, payment terms, cancellation rights, service limitations, liability, waste handling obligations, and the law that applies if a dispute arises. Please read them carefully before confirming a booking. If any part of the agreement is unclear, it is your responsibility to raise it before the date of service. Once the booking is accepted, the arrangement becomes binding subject to any valid cancellation or variation rights set out below.
1. Booking Process
All bookings are subject to availability and are not confirmed until we have accepted the job details and, where required, received any deposit or written confirmation. A booking request may be made by phone, email, online form, or another agreed method. You must provide accurate information about the collection and delivery addresses, access conditions, the number and type of items, parking restrictions, stairs, lift access, time constraints, and any items requiring special handling. Incorrect or incomplete information may affect the price, timing, or feasibility of the service.
Once details are received, we may issue an estimate or quotation based on the information provided. Unless otherwise stated, quotations are based on the work described at the time of booking and assume normal access conditions. If additional labour, waiting time, parking charges, congestion charges, staircase carrying, dismantling, or extra stops are needed, the price may change accordingly. A quotation does not guarantee acceptance of items that are unsafe, illegal to transport, excessively heavy without prior notice, or otherwise unsuitable for the vehicle and crew assigned.
It is your responsibility to ensure someone is available at the collection and delivery points if required. You must also ensure that items are ready for loading at the agreed time unless we have agreed packing or preparation services separately. If the service depends on access arrangements, parking permits, keys, codes, or building permissions, these must be in place before the booked time. Any delay caused by missing information or access issues may result in additional charges or rescheduling. 
We may refuse to begin work if the booking details differ materially from the information originally supplied.
2. Payments and Charges
Payment terms will be confirmed at the time of booking or in the quotation. Unless agreed otherwise, payment is due on completion of the service on the same day, and we may require a deposit for certain bookings, larger jobs, or peak dates. Accepted payment methods may include bank transfer, debit card, credit card, or cash, depending on the arrangement made in advance. Cheques are not normally accepted unless expressly agreed.
All prices are stated in pounds sterling unless otherwise specified. Where a price is quoted as a fixed fee, that fee applies only to the work described. Where a job is priced by time, mileage, load size, crew size, or another variable factor, the final charge will reflect the actual service provided. Additional charges may apply for congestion, tolls, parking, waiting time, extra handling, disposal fees, packaging materials, or any change requested by you after the booking has been confirmed. We will aim to notify you of any significant adjustment before the charge is incurred wherever practicable.
If payment is not made when due, we reserve the right to withhold delivery, suspend ongoing work, retain items lawfully where permitted, or recover reasonable costs associated with late payment. Late or failed payments may also lead to interest or statutory charges where allowed by law. You are responsible for ensuring sufficient funds and authorisation for any payment method used. Any disputed amount must be raised promptly and in good faith, but undisputed sums remain payable by the due date. Failure to settle invoices may affect future bookings.
3. Cancellations, Amendments and Waiting Time
You may cancel or amend a booking by giving reasonable notice. For the purposes of man and van services, short-notice cancellations can create genuine losses because vehicles, labour, and time are allocated to the job. If you cancel after the booking has been confirmed, a cancellation fee may apply, especially where we have already incurred costs, reserved staff, travelled to the site, or turned away other work. Any deposit paid may be retained to the extent necessary to cover such losses, unless a greater refund is required by law.
If you need to change the booking date, time, collection point, delivery point, or service scope, we will try to accommodate the change where possible. However, amendments are subject to availability and may require a revised quotation. We are not responsible for delays or extra charges caused by changes requested at short notice. If you are not ready at the agreed time, waiting time may be chargeable. If access is not possible after a reasonable period, the booking may be treated as cancelled by you, and the relevant cancellation charges may apply.
If we must cancel or reschedule due to vehicle breakdown, severe weather, road closures, staff illness, safety concerns, or other circumstances beyond our reasonable control, we will notify you as soon as reasonably possible and offer a new time or date where practical. We will not be liable for indirect loss arising from such a change, but we will act reasonably and in good faith to minimise disruption. In all cases, any statutory consumer rights that cannot be excluded by law remain unaffected. 
Reasonable notice and clear communication help prevent unnecessary costs for both parties.
4. Liability and Customer Responsibilities
We will take reasonable care when handling your property, but liability is limited to the extent permitted by UK law. You must ensure that items are suitably packed, secured, and protected unless packing or wrapping has been expressly included in the service. Fragile items, antiques, glass, electronics, and valuable goods should be identified in advance and packed appropriately. We are not liable for damage caused by poor packing, inherent defects, wear and tear, unsuitable packaging, or hidden weaknesses in the item itself.
Our liability does not extend to loss or damage caused by inaccurate information supplied by you, failure to declare special handling requirements, restricted access, unstable loads, or the condition of the property being moved. You are responsible for removing small items, securing loose parts, and ensuring that appliances are disconnected and prepared where necessary. Unless agreed otherwise in writing, we do not provide electrical disconnection, plumbing services, or specialist dismantling beyond basic furniture removal. We may refuse to move items that present a safety risk or require specialist equipment not included in the booking.
Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded. Subject to that, we shall not be responsible for indirect, incidental, or consequential losses, including loss of earnings, loss of business, or missed deadlines, unless such liability is expressly required by law. If a claim arises, you must notify us within a reasonable time and provide evidence of the issue, including photographs where appropriate. 
Any claim must be proportionate, reasonable, and directly connected to the service we provided.
5. Waste Removal and Environmental Compliance
Where waste removal, clearance, or disposal forms part of the service, both parties must comply with applicable UK waste regulations. We will only transport, handle, and dispose of items that are lawfully accepted and agreed in advance. You must not request removal of hazardous, prohibited, or unlicensed materials unless we have expressly confirmed that we are authorised and equipped to handle them. Such materials may include asbestos, clinical waste, chemicals, solvents, pressurised containers, certain paints, gas cylinders, batteries, and electrical items requiring specialist treatment, unless specifically allowed under the arrangement.
You are responsible for accurately describing the waste or unwanted items before the job begins. If any item is found to be hazardous, contaminated, or unsuitable for standard disposal, we may refuse collection, charge for any wasted attendance, or require alternative arrangements. Where required by law, waste transfer information, descriptions, and disposal records may be kept. We may use licensed disposal facilities or authorised recycling routes in accordance with environmental obligations. Customers must not place items for collection that are owned by third parties unless permission has been obtained and the legal right to dispose of them exists.
We may ask for confirmation that waste transferred to us is non-hazardous and presented lawfully. If you knowingly provide false or incomplete information about waste, you may be responsible for all resulting costs, penalties, claims, or enforcement action arising from that misdescription. The service does not include illegal dumping, fly-tipping, or any disposal method that breaches environmental law. Lawful handling of waste is a shared responsibility, and all bookings involving disposal are accepted on the basis that the customer has provided accurate, complete, and honest information.
6. Service Limitations, Access and Delays
Services are delivered using vehicles and labour suitable for the agreed job. We may use subcontractors or additional crew where necessary to complete the work safely and efficiently, but we remain responsible for the service agreed with you unless otherwise stated. Service times are estimates only and can be affected by traffic, weather, road conditions, access restrictions, loading delays, or events outside our control. While we will always aim to arrive within the planned time window, arrival times are not guaranteed unless a specific guarantee has been agreed in writing.
You must provide safe and lawful access to all collection and delivery points. Any permits, visitor permissions, keys, codes, lift bookings, or parking authorisations required for the job are your responsibility unless we agree otherwise. If access is restricted or unsafe, we may suspend the service until the issue is resolved. If the issue cannot be resolved within a reasonable time, the job may be cancelled and relevant charges may apply. We are not responsible for losses caused by building rules, locked entrances, absent keys, or a lack of suitable parking space.
We may decline to carry out any instruction that would breach health and safety rules, road traffic laws, insurance conditions, or other legal obligations. This includes overloading the vehicle, moving items that are too large or unstable, or entering premises where conditions are unsafe. If we believe a task is dangerous, unlawful, or beyond the scope of the agreed service, we may stop work immediately. In such cases, charges may still apply for the work already carried out or for any wasted attendance, provided those charges are fair and lawful.
7. Governing Law and General Terms
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless applicable consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be severed and the remaining provisions shall continue in full force and effect.
No waiver of any breach or failure to enforce a provision shall be treated as a permanent waiver of that provision or any other right. Any variation to these Terms and Conditions must be agreed in writing by us. These terms, together with the quotation or booking confirmation, form the full agreement between the parties in relation to the service, unless a separate signed contract states otherwise. A person who is not a party to the agreement has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999, except where the law requires otherwise.
By choosing Man And Van Beddington for your moving or clearance needs, you acknowledge that you have read, understood, and accepted these Terms and Conditions. We reserve the right to update or revise the terms from time to time, and the version in force at the time of your booking will apply unless a change is required by law. Professional, lawful, and well-communicated service standards help ensure that each booking is handled fairly for both customer and provider.